1Introduction and Scope of Privacy Policy

Welcome to bonus bear. We understand that your privacy is something truly valuable, and we take this responsibility seriously. This Privacy Policy transparently explains how bonus bear collects, uses, stores, and protects your personal information when you use our platform at bonusbear.win.

This policy applies to all users who register an account, browse the website, use the mobile app, or interact with any services provided by bonus bear. By using our platform, you agree to the data collection and usage practices described in this document.

We encourage you to read this Privacy Policy carefully. If you have any questions, our support team is always ready to assist you via live chat or email.

2Information We Collect

Bonus bear collects various types of information depending on how you interact with our platform. Generally, the information we collect falls into two main categories: information you provide directly and information collected automatically.

Information you provide directly:

  • Full name as per identification card or passport
  • Date of birth for age verification purposes
  • Current residential address
  • Active mobile phone number
  • Valid email address
  • Bank account or e-wallet information for transaction purposes
  • Identity verification (KYC) documents such as a copy of your MyKad, passport, or driving licence
  • Supporting documents for address verification such as a utility bill or bank statement

Information collected automatically:

  • IP address and network information
  • Device type, operating system, and web browser version
  • Log data including access times, pages visited, and in-platform actions
  • Cookies and similar tracking technologies
  • General location information based on IP address
  • Wagering history and in-platform transaction records
Important Note: We do not collect credit or debit card information directly. All payments are processed through integrated, registered third-party payment providers that maintain their own highest security standards.

3How We Use Your Information

Every piece of information collected is used for legitimate and specific purposes. bonus bear does not use your data for any purpose unrelated to the provision of platform services. Below is a summary table outlining the purposes of data use:

Data Type Purpose of Use Legal Basis
Identity information Account verification, KYC, fraud prevention Legal obligation
Contact information Service communications, customer support Contract performance
Financial data Deposit and withdrawal processing Contract performance
Usage data Platform improvements, fraud detection Legitimate interest
Location data Geographic compliance, account security Legal obligation
Cookies User experience, website analytics User consent

Beyond the purposes stated above, we may also use your information to send promotional notifications and exclusive offers — but only if you have given consent to receive marketing communications. You can unsubscribe at any time through your account settings.

4Data Encryption and Security

Protecting your data from unauthorised access is our primary responsibility. bonus bear implements multiple layers of technical and organisational security to ensure your information remains safe at all times.

The security measures we employ include:

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is fully encrypted using industry-standard security protocols.
  • Two-Factor Authentication (2FA): You can enable 2FA for an extra layer of protection when logging in to your account.
  • Account Activity Monitoring: Our system automatically monitors for unusual activity and will lock the account and notify you if a suspicious access attempt is detected.
  • Staff Access Controls: Access to user data on our end is strictly limited to staff who require it for operational purposes only.
  • Regular Security Audits: Our platform undergoes regular penetration testing and independent security audits.
Best Practices: While we do everything within our means to protect your data, you also play an important role. Always use a strong and unique password, never share your login credentials, and log out of your account when you are done — especially on public devices.

5Sharing Information with Third Parties

Bonus bear does not sell or rent your personal information to any third party. However, in the course of operating the platform, we may share certain data with the following parties within a limited and purposeful scope:

  • Payment Service Providers: Transaction data is shared with integrated payment providers for the purpose of processing deposits and withdrawals. All such providers are subject to strict data protection agreements.
  • Game Software Providers: Game session information is shared with game providers to ensure smooth and fair gameplay.
  • Regulatory Authority: We are legally required to disclose certain information to the relevant authorities when lawfully requested, such as for criminal investigations or compliance purposes.
  • Analytics Services: Anonymised usage data that cannot personally identify you may be shared with analytics services for platform improvement purposes.
  • Fraud Prevention Partners: In our efforts to combat online fraud, we work with security service providers that help detect and prevent suspicious activity.

In all data sharing scenarios, we ensure that the receiving parties have adequate data protection obligations and use the information solely for the agreed purposes.

6Cookies and Tracking Technologies

Bonus bear uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

  • Essential Cookies: Required for core platform functions such as login session authentication and security settings. These cookies cannot be disabled.
  • Preference Cookies: Stores user preferences such as language, time zone, and display settings to enhance usability.
  • Analytics Cookies: Collects anonymous data on how users interact with the platform to help us understand usage patterns and improve our services.
  • Marketing Cookies: Used to deliver relevant promotions based on your interests and activity. These cookies are only activated with your consent.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality.

7Your Rights as a User

As a bonus bear platform user, you have certain rights regarding your personal data. We fully respect these rights and provide easy mechanisms for you to exercise them.

  • Right of Access: You may request a copy of all personal data we hold about you at any time.
  • Right to Rectification: If any of your information is inaccurate or incomplete, you can update it through your account settings or by contacting our support team.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes.
  • Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
  • Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
  • Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our data protection team via email [email protected] or via the in-platform live chat. We will process your request within 30 business days.

8International Data Transfers

In the course of global platform operations, your data may be processed or stored outside Malaysia. When this occurs, bonus bear ensures that such data transfers are carried out in accordance with applicable legal requirements and that adequate protections are in place for your data.

The safeguards we apply for international data transfers include standard data transfer agreements, data protection assessments of the receiving party, and compliance with recognised data protection frameworks.

9Data Retention Period

Bonus bear does not retain your personal data longer than necessary for the stated purposes or as required by law. In general, retention periods are as follows:

  • Active account data: Retained for the duration your account remains active, plus the preservation period stipulated by law.
  • Transaction records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
  • Activity logs: Retained for 12 months for security and investigation purposes.
  • KYC Data: Retained for a minimum of 5 years after account closure in accordance with compliance obligations.
  • Customer support communications: Retained for 3 years for reference and service improvement purposes.

10Changes to the Privacy Policy

Bonus bear reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via email or in-platform notification at least 14 days before taking effect.

The effective date of the latest version of this Privacy Policy is January 2026. Your continued use of the platform after the effective date constitutes your acceptance of the updated terms.

If you have any questions or concerns regarding this Privacy Policy, do not hesitate to contact us at [email protected]. We value your feedback and are always committed to being more transparent in how we handle your data.